Privacy Policy

FluffyPet is operated by: Fluffypet Care Private Limited, Jurisdiction: Ranchi, Jharkhand, India. Email: hello@fluffypet.care. Phone: 9264443533.

For any privacy-related query, grievance, correction request, or data-related concern, you may contact us at hello@fluffypet.care.

This Privacy Policy applies to information processed through:

• our website and landing pages
• user sign-up, login, and account management
• pet profile and animal data management
• veterinary, service, NGO, volunteer, and organizational dashboards
• bookings, service requests, reviews, and support interactions
• messaging, notifications, uploads, forms, and communication tools
• adoption, rescue, foster, welfare, and volunteer workflows
• payment-related workflows facilitated through third-party payment gateways
• analytics, product improvement, and safety monitoring

This Privacy Policy does not apply to third-party websites, apps, payment gateways, service providers, or platforms that may link to or integrate with FluffyPet and operate under their own privacy policies.

We may collect the following categories of information:

When you register, contact us, create a profile, use platform features, or interact with others through FluffyPet, we may collect:

• name
• email address
• phone number
• postal address
• account credentials
• profile details and preferences
• organization details
• professional or verification documents where applicable
• communications, messages, support requests, feedback, ratings, and reviews
• media, documents, forms, certificates, and attachments uploaded by you

To provide more precise, relevant, and useful results, FluffyPet collects and processes animal-related data. This may include:

• pet name
• species
• breed
• sex
• age
• identifying characteristics
• photographs
• vaccination history
• allergies
• medications
• clinical notes
• diagnostics
• treatment history
• behavior notes
• feeding details
• activity records
• ownership, adoption, foster, rescue, breeder, or lineage-related information
• insurance-linked or claim-related details where relevant

FluffyPet's platform structure is built around pet records, medical information, service history, ownership flows, and connected care journeys.

When you use FluffyPet for services or platform workflows, we may collect:

• appointment or service request details
• provider selection and booking status
• calendar or schedule-related information
• service notes and completion records
• task, rescue, foster, adoption, and volunteer activity details
• support tickets, incident reports, and dispute records
• reviews, ratings, and workflow outcomes

Where necessary for service discovery, rescue coordination, volunteer workflows, or related use cases, we may collect:

• approximate or precise location, if permitted
• address details
• service area details
• event, rescue, or facility location information

We may automatically collect certain technical data, such as:

• IP address
• browser type
• device type
• operating system
• app or platform version
• language settings
• login times
• session activity
• usage patterns
• error logs
• performance and diagnostics data

We may receive information from authorized third parties such as:

• service providers involved in your requested workflows
• veterinarians, clinics, NGOs, shelters, or organizations interacting with your pet's records or service requests
• payment gateways for payment confirmation or transaction metadata
• public authorities or lawfully authorized entities where required

We collect and use information for the following purposes:

• to create and manage user accounts
• to verify users, organizations, or professionals where needed
• to enable pet profile creation and animal record management
• to provide more precise care-related, service-related, and platform-related results
• to support bookings, service delivery, messaging, and reminders
• to facilitate rescue, volunteer, foster, adoption, and NGO workflows
• to maintain service history, support records, and reviews
• to improve product accuracy, relevance, safety, and usability
• to detect abuse, fraud, misuse, or unauthorized activity
• to comply with legal obligations and resolve disputes
• to protect users, animals, and the integrity of the platform

The architecture and workflows of FluffyPet are designed around role-based collaboration, pet-centric records, service coordination, and auditable platform interactions.

FluffyPet collects animal data because doing so allows the platform to generate more precise and context-aware outputs, including care suggestions, reminders, service relevance, coordination logic, and workflow accuracy.

For example, species, breed, age, sex, health history, activity patterns, behavior notes, and care records may help improve the relevance of recommendations, provider matching, reminders, and other platform responses.

We do not collect animal data for sale. We do not sell animal data to anyone.

Where applicable, we process information based on:

• your consent
• your voluntary submission of information for a specified purpose
• the need to provide requested services or platform functionality
• compliance with legal obligations
• safety, rescue, medical-support, or emergency-related purposes where permitted by law
• fraud prevention, misuse prevention, and protection of the platform and its users

By submitting information to FluffyPet, you confirm that you are authorized to share it and that it is accurate to the best of your knowledge.

We share information only where reasonably necessary and permitted for platform functionality, requested services, lawful compliance, or legitimate operational needs.

We may share information with:

• veterinarians or clinics involved in a requested consultation or care workflow
• service providers involved in a requested booking or service
• NGOs, shelters, coordinators, or volunteers involved in a rescue, foster, adoption, or welfare workflow
• organizations and administrators managing authorized operational access
• third-party payment gateways for payment processing and transaction handling
• legal, regulatory, or law-enforcement authorities when required by law
• our professional advisors, successors, or acquirers in connection with lawful business restructuring

We do not sell personal data. We do not sell animal data. We do not rent user data to advertisers or brokers.

Payments on FluffyPet are managed through third-party payment gateways. FluffyPet does not itself process or store full payment card details unless specifically stated otherwise in a future update.

We may receive limited payment-related metadata such as:

• transaction status
• payment reference IDs
• timestamps
• order or invoice references
• refund or dispute status

Payment gateways process payment information according to their own privacy policies and terms.

FluffyPet is designed to support controlled and role-based access to information. Depending on the workflow, users may be able to grant, limit, or revoke access to certain records or information.

You are responsible for ensuring that:

• the information you upload is accurate
• you have the right to upload or share it
• any third-party information shared by you is lawfully provided

The platform's design anticipates permission-based sharing, privacy-aware workflows, and role-specific access boundaries.

FluffyPet may use analytics, automated systems, and intelligent logic to improve platform performance, service relevance, safety, reminders, and workflow efficiency.

These systems may support:

• reminders
• alerts
• record organization
• matching logic
• anomaly detection
• service relevance
• workflow prioritization
• reporting and product improvement

These features are designed to assist users and workflows. They do not replace professional veterinary judgment, emergency judgment, or legal advice.

We may use cookies and similar technologies to:

• keep users signed in
• remember settings and preferences
• maintain platform security
• understand usage patterns
• improve performance and experience
• prevent abuse or unauthorized access

You may control some cookie settings through your browser or device settings, though disabling certain cookies may affect functionality.

We retain data only for as long as reasonably necessary for purposes including:

• account administration
• record continuity
• service history
• platform safety
• dispute handling
• support resolution
• tax, accounting, or legal compliance
• audit, backup, and recovery processes

Retention periods may vary depending on the nature of the data, applicable law, and the operational purpose for which the data was collected.

We implement reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, destruction, or disclosure.

These measures may include:

• account access controls
• role-based permissions
• restricted access to records
• logging and monitoring
• protective controls against misuse
• reasonable data-handling safeguards

No digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and notifying us if you suspect unauthorized access.

Your data may be processed or stored outside your immediate state or country depending on infrastructure, lawful operational needs, or service workflows. Where such transfers occur, we will take reasonable steps to ensure appropriate protection and lawful handling of information.

Subject to applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of certain data
• withdraw consent where processing is based on consent
• ask how your data is being used
• raise a privacy-related grievance or complaint

To exercise any such right, contact us at hello@fluffypet.care.

FluffyPet is not intended for independent use by children unless such use is supervised or authorized by a parent, guardian, clinic, shelter, school, or other legally responsible adult or entity.

If we learn that information has been collected in a manner inconsistent with applicable law, we may delete or restrict that information.

If you post reviews, comments, rescue stories, campaign content, updates, or media in public or community-facing areas of FluffyPet, that content may be visible to others depending on the feature and settings.

Please avoid posting information that you are not authorized to share.

FluffyPet may interact with third-party services, including payment gateways and other external systems, where needed for platform functionality. Such third parties may process information under their own terms and privacy policies.

We are not responsible for the privacy practices of third-party platforms we do not control.

We may disclose information where necessary to:

• comply with applicable law
• respond to court orders or legal process
• respond to lawful government or regulatory requests
• investigate fraud, misuse, or safety incidents
• protect users, animals, FluffyPet, or the public
• support rescue, emergency, welfare, or compliance-related action where lawfully required

We may update this Privacy Policy from time to time to reflect changes in our services, workflows, legal obligations, or business practices. The revised version will be posted with an updated "Last Updated" date.

Your continued use of FluffyPet after any update means the updated Privacy Policy will apply, to the extent permitted by law.

This Privacy Policy shall be governed by the laws of India.

Any dispute arising out of or relating to this Privacy Policy or the use of the FluffyPet platform shall be subject to the exclusive jurisdiction of the courts at Ranchi, Jharkhand.

For privacy-related concerns, support, corrections, requests, or grievances, contact:

Fluffypet Care Private Limited. Email: hello@fluffypet.care. Phone: 9264443533.